Additional Plan Information

All consulting sessions are conducted by email, telephone or Skype. In person consultations (local clients only) are additional and at a rate of $200/hour.

Website maintenance tasks are available in packages that include time for them as a courtesy to you to help you with updates and changes to your website, so you don’t have to worry with them.

It is up to you to provide a “task list” of things you want done on your site each month, for us to work from. Once we are notified that you want a change made to your site, it will go into our work queue and be handled as quickly as possible.

This service is meant for simple tasks that cover things like:

• Adding customer/client testimonials to your site.
• Adding new staff to your profile or about us sections.
• Setting up a plugin to increase or improve performance or results for your business.
• Create a simple form for your website (as long as it is not long and complicated).
• Fixing any plugin conflicts you may be experiencing on your site.
• Fixing any CSS problems that will improve the look and feel of your site.
• Adding, updating or deleting any text on your website (new text provided by you).
• Adding, updating, resizing, cropping or deleting pictures on your website (provided by you).
• Fix any dead links you find on your site.
• Update copyright dates in footer.
• Adding, updating or deleting videos on your website (provided by you).
• Entering and formatting your provided blog posting, including using royalty free stock photography
• to enhance it.
• Adding new e-commerce products or updating existing ones (if on a WooCommerce maintenance plan).
• Work with you hosting company on your behalf, if needed, to solve hosting problems (will count against your monthly time).
• Answer technical, SEO or other website related questions (will count against your monthly time).
• Or, any other small task that you need to have done throughout the month.

These tasks do not cover advanced or complex tasks such as a setting up a complete online shopping cart system, installing a booking system, calendar or membership section, custom PHP programming, developing a full site, creating a landing page for advertising, creating a new page on your site that is different from your existing site pages (i.e. anything that involves design and development work), creating a complex form that will take more than an hour to do, etc.

Tasks that go over the amount of time allotted per month will be billed at our regular standard rate (you will be notified before completing them, if that is the case).

There is no contract for month-to-month plans, and you can cancel at any time and will not be re-billed when the current month is up.

Plans that are paid annually can be canceled at any time, and will not be renewed at the end of the yearly term. Your services will continue until the paid term expires.

If you cancel a plan, and it includes website hosting, you will revert back to the Professional Hosting Package rate for monthly or yearly billing.

What We Need

If we originally created your site, access is no problem. However, for maintenance on WordPress sites that we did not create we require the following information, in order to perform our services:

Hosting Info

• cPanel address

• cPanel user name

• cPanel password

• FTP server name

• FTP user name

• FTP password

WordPress Info

• Administrative user name

• Administrative password

Batching Jobs

There is a 1/2 hour minimum per session, so it’s best to submit changes and updates in batches, rather than one at a time. All time will be entered into your account and any work performed on your website, at your request, will be applied against the amount of time remaining in your account.

Monthly Statements

Monthly statements will be provided for your review. We will notify you when your time is running low, at which time you may opt to purchase another block of time. If we are in the middle of completing requested tasks at the time your account is depleted you will be contacted and given the option to purchase another block of time, or be billed for any overages on the job at our standard hourly rate. Unused time expires one year after the date of block purchase and is non-refundable.