Additional Plan Information

All consulting sessions are conducted by email, telephone or Skype. In person consultations (local clients only) are additional and at a rate of $200/hour.

Website update tasks include any task that takes us less than the time allotted to complete and typically cover things like:

• Adding customer/client testimonials to your site. 
• Adding new e-commerce products or updating existing ones. 
• Adding new staff to your profile or about us sections. 
• Setting up new email addresses for new employees (access to cPanel required) 
• Setting up a plugin to increase or improve performance or results for your business. 
• Create a form for your website (as long as it is not long and complicated). 
• Fixing any plugin conflicts you may be experiencing on your site. 
• Fix any CSS problems that will improve the look and feel of your site. 
• Create a portfolio gallery to show your work to your customers. 
• Update website pages with new copy or fix existing copy. 
• Entering and formatting your provided blog posting, including using royalty free stock photography to enhance it. 
• Or, any other small task that you need to have done throughout the month. 

These tasks do not cover advanced or complex tasks such as a setting up a complete online shopping cart system, installing a booking system, calendar or membership section, custom PHP programming, developing a full site, creating a landing page for advertising, creating a new page on your site that is different from your existing site pages (i.e. design work), creating a complex form that will take more than an hour to do, etc.

Tasks that go over the amount of time allotted per month will be billed at our regular standard rate (you will be notified before completing them, if that is the case).

There is no contract for month-to-month plans, and you can cancel at any time and will not be re-billed when the current month is up.

Plans that are paid annually can be canceled at any time, and will not be renewed at the end of the yearly term. Your services will continue until the paid term expires.

If you cancel a plan, and it includes website hosting, you will revert back to the Professional Hosting Package rate for monthly or yearly billing.

What We Need

If we originally created your site, access is no problem. However, for maintenance on WordPress sites that we did not create we require the following information, in order to perform our services:

Hosting Info

• cPanel address

• cPanel user name

• cPanel password

• FTP server name

• FTP user name

• FTP password

WordPress Info

• Administrative user name

• Administrative password

Batching Jobs

There is a 1/2 hour minimum per session, so it’s best to submit changes and updates in batches, rather than one at a time. All time will be entered into your account and any work performed on your website, at your request, will be applied against the amount of time remaining in your account.

Monthly Statements

Monthly statements will be provided for your review. We will notify you when your time is running low, at which time you may opt to purchase another block of time. If we are in the middle of completing requested tasks at the time your account is depleted you will be contacted and given the option to purchase another block of time, or be billed for any overages on the job at our standard hourly rate. Unused time expires one year after the date of block purchase and is non-refundable.