Man-Screaming

Would you know how to recover your WordPress site if something terrible happened to it? Often times even a small update can wreak havoc on a formerly issueless WordPress site. This happened recently to a company who contacted me for help.

They actually had done absolutely nothing to their site to cause the issue. It happened as a result of the latest WordPress core software security update. Generally, such updates from WordPress don’t cause issues, but it can happen from time to time. The software updated automatically, as they had their configuration set-up to do so, which is not uncommon.

The next time they checked their website, after the update, they were greeted with the following error message and an otherwise blank website:

WordPress-Error-Message-1Since they were fairly comfortable with administering their own site via FTP, and they recognized a potential conflict between what appeared to be the Ninja Firewall plugin and the new WordPress system files, they went in via their FTP program and deleted the Ninja Firewall plugin folder.

Thinking this would surely solve the problem, they then opened their site back up, cleared their cache, and were presented with a new error message, and a still otherwise blank website, that said:

WordPress-Error-Message-2Now, they had no clue what to do! They had deleted the offending plugin and their website still wasn’t loading. That’s when they called me in to help rescue them.

I was able to go in, and with the assistance of their current host, fix the issues for them, when they were totally clueless as to what to do. And, they were fairly skilled at administering their own website. Are you?

Their only other option would have been to delete and reinstall WordPress and a backup of their website. Unfortunately, they did not even have an up-to-date backup of their website to reload, had they chosen that option!

Don’t let this happen to you. If you haven’t contracted with a WordPress support company to keep your site up-to-date, backed up regularly and functioning to it’s full potential, it may be time to consider doing so.

We offer monthly maintenance plans, with no contract required, to help small and medium sized business owners do just that. Our maintenance plans include keeping all of your core WordPress files, theme files and plugins up-t0-date, backing up your website to an offsite server on a regular basis, and even some light updates and changes to your site, as needed, so you don’t have to do them yourself.

The client who contacted us in their time of need is now a monthly maintenance client, so they never have to go through this alone again.

If your site is currently down and you aren’t sure what to do, stop doing anything right now! Carefully think back to all the steps and fixes you have tried up until now and write them down. Also try to remember what you did before the error started occurring and write that down. Then give us a call, or reach out via our contact form. We are able to troubleshoot a lot quicker, when we have as much information as possible to work with.

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Photo by bark

wordpress, error, troubleshooting

Nora Kramer
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Nora Kramer

Lead Web Designer & Developer at Nora Kramer Designs
Nora Kramer is a website professional and online marketing consultant with over two decades of experience in graphic design, website development and company branding. She also has a passion for photography and writing. Nora received the Charlie Award (1st Place) in 2002 for "Best Magazine Feature Article of the Year" from the Florida Magazine Association.
Nora Kramer
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