Many web design agencies reel you in with a slick sales team. But, they are sales people, not actual website designers or developers. Once they sign you, they hand you off to a junior designer who builds your website — and it's often assembly line web development at that. Even worse, many outsource their website builds to cheap labor overseas, which causes confusion with your project.
Skip the slick sales talk and get a more personalized experience. Work with a real web developer & designer who believes in individualized service.